For support please email us at contact AT trilightzone DOT org. We created a document for windows / linux users on how to create their ssh tunnels, this document you can request by email. It's in pdf format with screenshots.

We compiled a general FAQ which will be updated regularly with common questions & answers.

General Services FAQ.

Note: Based on many of the questions we receive the following Q & A section has been made.

Q: Can I browse the web anonymously with your services ?
A: Yes, this is one of the core services we offer.

Q: What is the difference between the VPN solution and SSH Tunnel solution ?
A: In a nutshell the VPN solution is specifically easy and perfect to anonymize all your internet traffic in a couple of steps. The SSH Tunnel solution is an advanced shell account which allows you to also anonymize all your traffic through various options and offers an excellent linux environment for advanced users. Please see the services page to read more about the features of such account.

Q: Can I use SSH2 tunnels for other services too ?
A: Yes, they can be used for anything, ranging from IRC, MSN, FTP, P2P and so on. If you need assistance in setting up a tunnel then please contact us and we'll be there for you.

Q: Do you offer VPN solutions ?
A: Yes, please check the VPN section in our services page. Our VPN solution is based on the known opensource OpenVPN project offering one of the best types of encryption and reliability. In case you wonder why we don't use the PPTP based VPN solutions this is because of its insecurities and proven weak encryption. It would be against our vision to offer such flawed service to unknowing clients while they rely on us for their privacy !

Q: Do you log like many service providers ?
A: No, we don't log your surfing behaviour and for example which connections you make from our servers to an address. This means we do not keep a log of which sites you visit, what you do online or the contents of any transmission. We believe in the ideal that people have the right to enjoy privacy and more anonymity as they wish.
  
Q: I am a wireless user, do your anonymous internet services also protect me ?
A: Yes, because all your traffic is encrypted and passing through the tunnel. This means no matter what is captured by a malicious entity it cannot be read because of encryption.
         
Q: Can I also securely send/receive email anonymously ?
A: Yes, you can use our email system to send/receive email through a ssh encrypted tunnel. Or use our SSL enabled webmail through your browser. Feel free to check out also our Secure eMail service which offers advanced features like PGP encryption, encrypted filestorage and much more.

Q: What are email aliases ?
A: These are email addresses which you can use to protect your real email address from spam and other malicious aims.
                    
Example:

Your real email address is bob@example.com, you can create an alias like somenamehere@example.com. When people sent email to these aliases they are automatically forwarded to your real email account. This account can be any account you wish, it doesn't need to be your trishell email account but can be any external account you wish.
  
Q: What exactly do you mean with anonymous ? A: This is for every one different but it means usually that your real IP cannot be seen by any site or service you visit/use. When sending email then the only IP which is shown at the recipient is 127.0.0.1. Or when you download something then the only IP visible is the IP of one of our servers.
              
Q: What reasons could I have to use your services ?
A: Many reasons exist, think of avoiding direct contact with malicious sites/services/scans trying to infect or break into your computer. You can use aliases which can be thrown away when not needed anymore and keep your main email-address free from spam and other malicious contents. Your provider or some entity is logging your traffic and find this against the freedom of speech ideal.
        
Q: What is Privoxy ?
A: Privoxy is a proxy which can act as a bridge between another proxy/destination and you, filtering contents for malicious code, popups,advertisements which you can encounter on websites you're visiting.
                 
Q: What is Squid Proxy ?
A: An extended proxy which you can use just like privoxy over your ssh tunnel to access websites and other services. This is especially handy if you already have protecting software on your computer and don't want to use privoxy.
        
Q: Can I create a tunnel to a specific port on some machine ?
A: Yes, all your traffic will go encrypted over the tunnel to the destination port of some machine you specified.
           
Q: What tools can I use to create the tunnels ?
A: All linux/unix distributions have a ssh client you can use to create encrypted tunnels. For windows you can use Putty and others which are free or commercial.
  
Q: Do you provide also extra services like consultancy and custom solutions ?